Overview
We had a pleasure to work on a website for a product that brings a whole new (and better!) experience to email — Shortwave 🌊
Besides the marketing part of the website, Shortwave needed a full Help Center to provide support for its users — pages with FAQs, articles, guides and stuff that are easy to find and read.
Result
The ultimate benefit Shortwave gains by having a knowledge base is that it saves both your customers and customer support team a lot of headaches.
Customers get what they want, when they want, with no need for human interaction.
And their employees have fewer calls to take, spend less time dealing with repetitive tasks and can focus on more important issues.
It’s a win-win situation, in which they get to create positive interactions between their customers and brand while keeping their employees working on creative tasks.
In the end, they get all the benefits of knowledge base: spend less (thanks to fewer tickets and phone calls) while increasing their revenues (thanks to higher conversion and customer satisfaction).
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